Samsung Care is Samsung’s protection program for devices. It has two parts. The first part is free for everyone who buys a Samsung phone, tablet, or TV. The second part is called Samsung Care+. This is an extra paid service. Samsung Care helps people when devices break or need help.
Free Samsung Care
Every new Samsung device comes with free Samsung Care for one year. This free help includes repairs if the device stops working because of a factory problem. For example, if a phone battery swells or a tablet screen goes black without being dropped, Samsung fixes it for free.
People also get 24-hour phone support. They can call Samsung experts to solve software problems or ask questions. In the United States, over 700 repair shops offer same-day screen fixes for phones under this free care. Battery replacements are free if the battery holds less than 80% charge within the first year.
This free Samsung Care covers phones, tablets, TVs, and appliances like refrigerators. No payment is needed. Owners simply contact Samsung with their device information.
Samsung Care+
Samsung Care+ is a paid add-on service. It covers accidents like dropping a phone in water or cracking a screen. Prices start at three dollars monthly for budget Galaxy A phones. Premium phones like the Galaxy S cost eight dollars monthly. Foldable phones like the Z Flip cost fifteen dollars monthly.
Samsung Care+ makes repairs cheaper. Without this plan, fixing a Galaxy S24 screen costs one hundred seventy-four dollars. With Samsung Care+, the fee drops to twenty-nine dollars. For major damage like a broken back panel, the fee is ninety-nine dollars.
Theft protection is available in some areas, like New York. This requires a police report within one day of the theft. Samsung Care+ extends the warranty up to three years. This covers mechanical failures after the first free year ends.
How Much Samsung Care+ Costs
Samsung Care+ has different prices based on device type. Budget Galaxy A phones cost three dollars monthly. Premium Galaxy S phones cost eight dollars monthly. Galaxy Z Flip foldables cost fifteen dollars monthly. Galaxy Z Fold phones cost eighteen dollars monthly.
Theft coverage adds five to ten dollars monthly in eligible regions. Each repair has a service fee. Screen repairs cost twenty-nine dollars. Other damage repairs cost ninety-nine dollars. For foldable phones, major repairs cost one hundred ninety-nine dollars.
People pay monthly or once for one or two years. Cancelling Samsung Care+ returns unused months of payment.
How to Use Samsung Care Services
Using free Samsung Care is simple. People visit a Samsung store or an authorized repair shop. They show the device and proof of purchase. Repairs start immediately for common problems.
For Samsung Care+, the claim process has four steps. First, the owner reports the damage online or by calling Samsung. Second, they send photos showing the broken device. Third, they pay the service fee online. Fourth, they choose a repair option.
Repair options include same-day service at stores, mail-in repair kits, or home technician visits. Samsung uses original parts and trained technicians. Theft claims require a police report case number.
What Samsung Care Does Not Cover
Samsung Care+ does not cover all problems. Small scratches or dents are not covered. Lost devices are not covered. Water damage to non-waterproof devices is not covered. Repairs done at non-Samsung shops void Samsung Care.
Claims are limited to two per year. Theft claims must include a police report filed within twenty-four hours. Devices bought used or refurbished may not qualify.
Who Should Get Samsung Care+
Samsung Care+ makes sense for three groups. Foldable phone owners benefit because screen repairs normally cost over three hundred dollars. People who drop devices often save money on repairs. Those keeping phones beyond one year extend warranty coverage.
Samsung Care+ is less useful for careful users with protective cases. Budget phone owners often find repairs cheaper without insurance. People with homeowners insurance covering electronics may already have protection.
Reports show that only twenty percent of insurance users ever file claims. Most users pay more in fees than they receive in repairs.
Other Protection Options
Some credit cards extend warranties for free. Homeowners insurance often covers electronics theft or damage. Third-party insurers offer cheaper plans covering multiple brands.
Samsung’s free care provides real value for manufacturing issues. The paid Samsung Care+ serves high-risk users best. Before buying, people should compare plan costs to their device’s repair price. Samsung Care offers practical solutions. The free services solve factory defects quickly. The paid options reduce stress for accident-prone users. Understanding both parts helps owners make smart protection choices.
