Lenovo values its customers’ satisfaction and aims to provide a seamless return process. The return policy has been meticulously designed to cater to the needs of users in case they need to return or exchange a product. Lenovo Return Policy outlines the steps and conditions for returns and exchanges for both hardware and software products.
By following these guidelines, customers can expect a smooth experience in the event of a return. The dedicated support team is also readily available to assist with any additional queries or concerns. Lenovo.com is committed to ensuring that every customer’s experience is nothing short of satisfactory.
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Lenovo Return Policy for Hardware Products
Lenovo offers a comprehensive return policy for hardware products to ensure customer satisfaction.
Eligibility for Return or Exchange
Lenovo allows the return or exchange of hardware products in their original packaging under specific circumstances:
If Lenovo shipped the wrong product.
In case of an error in the product configuration.
Restocking Fee and Conditions
Returns for reasons other than those mentioned above will incur a restocking fee of 15% of the purchase price, in addition to return shipping and handling fees. Please note that gift cards are non-returnable, non-redeemable for cash, and not replaceable if lost or stolen.
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Timelines for Initiating Returns
For purchases made on Lenovo.com:
Returns must be initiated within 30 calendar days of the invoice date.
For purchases made on Lenovo Outlet:
Returns must be initiated within 14 calendar days of the invoice date.
Initiating a Return – Lenovo Return Policy
To initiate a return, you can either:
Contact Lenovo at 1-855-253-6686
Request a return directly through our Order Visibility Portal (OVP)
Return Authorization Process
Upon completing the return request form, you will receive a Return Merchandise Authorization (RMA) number. A valid return must include:
The product and all accessories in their original packaging.
All documentation, including invoice, RMA, and original shipping label.
The return must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Failure to follow these steps may result in the refusal of the return. Please note that packages returned without an RMA are at the customer’s risk of loss and damage.
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Refund Process – Lenovo Return Policy
Upon receiving your returned product, Lenovo will issue a credit or refund of the purchase price paid, minus return shipping and handling fees, as well as any applicable restocking fees.
Lenovo Return Policy for Software Products
Lenovo provides specific guidelines for returning software products.
Conditions for Software Returns
Software products may only be returned if:
The software was installed by Lenovo on a Lenovo hardware product, which is authorized for return under Lenovo’s Hardware Product return policy.
The software is media-based and unopened, or if delivered electronically, you have not accepted the terms of the software license. For electronically delivered software, a letter of destruction must be provided to Lenovo, confirming uninstallation and destruction.
Non-Refundable Software Products
Please be aware that Lenovo does not offer refunds or credits for portions of a bundled offering provided at a single price or for preloaded software products installed by Lenovo.
For any defective products, please contact Lenovo’s technical support team at www.lenovo.com/support or at:
1-800-426-7378 for Think Products
1-877-453-6686 for Idea Products
These steps ensure a seamless return process and compliance with Lenovo’s return policy.
